Insights. Ideas. Inspiration.

No matter the focus of a professional services organization (PSO) – from a digital marketing agency to a management consultancy or a software development firm

Once in a blog planning session together, our CEO asked, “Can you define scope creep?” My immediate answer was, “Scope Creep is the devil and

A professional services organization lives and dies by the strength of its project managers. Understand key roles, responsibilities and managing expectations.

Managers can help employees transition to remote work more successfully by considering their experiences. Here’s how to keep your team strong.

Your team works all day and all night. So where is the money going? If you’re not profiting, it may be time to fix your work breakdown structure.

The purpose of a KPI (Key Performance Indicator) is to measure performance toward a business goal. Learn the basics of KPIs for your services company.

The wrong cost rates can wreck profit margins—and some services businesses don’t realize it’s happening. Here’s the cost rate formula you should be using.

Many businesses lose clients when projects are oversold. You can prevent overselling by eliminating silos between Sales and Service Delivery. Here’s how.

Budget overrun and scope creep are frightening—but tamable. Learn how to protect your projects by clearly defining and tracking project deliverables.